# RefineRack — Intelligent Restaurant Operating System & AI Automation

> RefineRack is a modern, all-in-one restaurant automation platform that synchronizes digital QR code ordering, real-time Kitchen Display Systems (KDS), waiter floor management, and an AI Table Waiter ("Raju") with zero customer app downloads.

## What is RefineRack?
RefineRack replaces fragmented, legacy restaurant POS hardware and paper menus with a unified, browser-based floor operations system. By uploading an existing paper menu (PDF or image), restaurants instantly generate a digitized, interactive menu, an AI Table Waiter with pairing recommendations and allergen awareness, kitchen ticket screens, and staff management dashboards.

## Core Capabilities
- **Smart QR Table Ordering**: Guests scan a table QR code and browse the real menu immediately with anonymous authentication (no sign-up, no mobile app download required).
- **Staff-Verified Table Sessions**: Uses a single 4-digit join code per table generated by floor staff to authorize table orders, preventing order trolling while preserving warm hospitality.
- **Raju — AI Smart Table Waiter**: A server-side AI dining assistant trained on the restaurant's actual dishes, preparation styles, and pairing rules. Raju dynamically tracks the 4 progression stages of dining (Seated -> Starters -> Mains -> Desserts) and enforces strict Indian dining cultural guardrails (pure-veg table isolation, no egg in veg dishes, cashew nut allergen alerts).
- **Kitchen Display System (KDS)**: Real-time ticket pass for kitchen stations. Concurrency-safe item-level status transitions (Placed -> Preparing -> Ready -> Served/Cancelled/Returned) with an immutable audit trail.
- **Floor Captain & Waiter Companion**: Glanceable table tiles showing live occupancy, waitlist soft-holds, pending join requests, ready food alerts, and server-computed billing summaries.
- **Host Waitlist & Queue**: Soft-holds tables for walk-in parties with automated timeout return if unclaimed.
- **Multimodal AI Menu Digitization**: Onboards restaurants in minutes by extracting categories, dishes, variants, spice levels, and dietary markers directly from menu PDFs via Google Gemini.

## Pricing Plans (India / INR)
- **Starter (₹1,499/month)**: Up to 15 tables, 1 floor zone, 5 staff accounts, digital menu, waiter floor companion, and kitchen display system.
- **Growth (₹2,999/month)**: 16–35 tables, 3 floor zones, 15 staff accounts, host waitlist queue, order audit logs, and the Raju AI Smart Waiter.
- **Pro (₹4,999/month)**: 36–60 tables, unlimited zones, unlimited staff accounts, advanced analytics & exports, priority support, and Raju AI Waiter.
- **Enterprise (Custom)**: 60+ tables, multi-outlet chain networks, dedicated customer success team.

*Note: Fixed monthly subscription exclusive of GST. Includes a 30-day trial with initial Growth tier access. Transparent onboarding and menu digitization setup.*

## Interactive Live Demo
- Experience a live table session with digital ordering and the Raju AI Waiter: https://www.refinerack.com/sample

## Detailed Reference
- For in-depth technical architecture, IAM roles, and operational workflows, visit: https://www.refinerack.com/llms-full.txt

## Contact & Inquiries
- Website: https://www.refinerack.com
- Support & Setup Inquiries: connect@refinerack.com
- WhatsApp & Direct Support: +91 70203 35185

## Quick Summary
RefineRack is designed for restaurants in India. A guest scans a QR with no app to order directly. Staff use waiter, kitchen, and host interfaces to manage the floor and tickets. Pricing is Starter ₹1,499, Growth ₹2,999, and Pro ₹4,999 per month. Live interactive sample at https://www.refinerack.com/sample.